2013 New Ebay Terms

Returns Policy
We can only accept products for return with their original packaging in the condition they were delivered.
Please Note: Unwanted orders will be collected subject to a £30 charge (to cover the carrier's charges), this does not apply to products which are faulty - these will be collected/replaced free of charge.
Please send a message via eBay or call us for details on 0845 388 0934 Monday to Thursday 8am to 5pm - Fridays 8am to 2pm
(Office closed weekends)
In the unlikely event of your item being delivered in a damaged condition please mark the POD or sheet that you sign for the delivery as DAMAGED in the section that reads RECEIVED IN GOOD CONDITION. We will then be able to assist you in either sending replacement parts or a new product. Please however beware of the following:

Mattresses, Chair Beds and Beds

We strongly advise that customers that buy mattresses try them on their beds with the packaging on them first, and only remove the packaging when you are completely sure that you are happy with the product.
As with nearly all mattress retailers we are unable to accept "used" mattresses for return for health and hygiene reasons. By "used" we mean mattresses that have been removed from their original packaging.
Flat packed furniture
As with nearly all furniture retailers we are unable to accept flat packed furniture that has been erected or semi-erected.