2013 New Ebay Terms

Returns Policy
We can only accept products for return with their original packaging in the condition they were delivered.
Please Note: Unwanted orders will be collected subject to a £30 charge (to cover the carrier's charges), this does not apply to products which are faulty - these will be collected/replaced free of charge.
Please send a message via eBay or call us for details on 0845 388 0934 Monday to Thursday 8am to 5pm - Fridays 8am to 2pm
(Office closed weekends)
In the unlikely event of your item being delivered in a damaged condition please mark the POD or sheet that you sign for the delivery as DAMAGED in the section that reads RECEIVED IN GOOD CONDITION. We will then be able to assist you in either sending replacement parts or a new product. Please however beware of the following:

Mattresses, Chair Beds and Beds

We strongly advise that customers that buy mattresses try them on their beds with the packaging on them first, and only remove the packaging when you are completely sure that you are happy with the product.
As with nearly all mattress retailers we are unable to accept "used" mattresses for return for health and hygiene reasons. By "used" we mean mattresses that have been removed from their original packaging.
Flat packed furniture
As with nearly all furniture retailers we are unable to accept flat packed furniture that has been erected or semi-erected.

The Bella bed frame is great when you don't have the space to keep a spare bed. This set stacks neatly out the way when not in use, and converts quickly. It is made from solid pine with a slatted base, and is available in Natural Pine or White - choose your colour from the drop down menu above. 3ft Standard UK size / Total stacked height 37" / 94cm - Leg Height 9.5" / 24cm

Tanya Mattress Specifications: 13.5 gauge open coil spring system / Medium Firm mattress / Stitch bond cover / Mattress depth 17cm
WAIT FOR YOUR DESPATCH EMAIL - If you pay for an item on a FRIDAY, SATURDAY or SUNDAY you will get a despatch email the next working day which is a MONDAY.
WHEN IS MY DELIVERY?

Despatch email received on a Monday – Delivery Tuesday 8am-6pm

Email Tuesday – Delivery Wednesday 8am-6pm

Email Wednesday – Delivery will be Thursday 8am-6pm

Email received on a Thursday – Delivery will be Friday 8am-6pm

Email received on a Friday – Delivery will be Monday 8am-6pm

Message Us With Advance Delivery Dates When You Pay

We do not deliver on weekends. We do not offer timeslots. COURIER INSTRUCTIONS: You can request the courier to leave with a neighbour or in a safe place (Garage etc) Please send a message after you have paid with instructions. THE COURIER MAY REQUEST YOUR TELEPHONE NUMBER FOR DIRECTIONS. The office is closed at weekends. Amazon will automatically email you when your item has been despatched. This automatic notification suggests delivery may be up to 10 days when in fact your item will arrive within 2 working days. ** IMPORTANT COURIER INFO ** The courier may need a contact number for delivery. Whilst we will endeavour to meet our quoted delivery dates we cannot be held responsible for delays that are out of our control. If such delays occur we will contact you as soon as possible.

Amazon Copy Paste

Stacking / Stacker bed - 2 x 3ft

in Natural Pine or White - Bella

With or without Mattresses

The Bella bed frame is great when you need more room for guests, but don't have the space to keep a spare bed. This set stacks neatly out the way when not in use, and converts quickly.

It is made from solid pine with a slatted base, and is available in Natural Pine or White - choose your colour from the drop down menu above.

It can be used in 3 different styles:

• The stacking bed can be  used as one single (when the beds are stacked)
• As 2 separate single beds
• Or as 1 double bed (when the singles are pushed together)
• 3ft Standard UK size  / Total stacked height 37" / 94cm
• Leg Height 9.5" / 24cm
• Takes any mattress up to 18cm depth

Tanya Mattress Specifications:

• 13.5 gauge open coil spring system
• Medium Firm mattress
• Stitch bond cover
• Deep quilted cover to hold upholstery fillings in place
• Mattress depth 17cm

If you are at work or unable to take delivery within 2 working days, please send a message after you have paid nominating your preferred delivery day / future delivery date.

WAIT FOR YOUR DESPATCH EMAIL - If you pay for an item on a FRIDAY, SATURDAY or SUNDAY you will get a despatch email the next working day which is a MONDAY.

WHEN IS MY DELIVERY?

• Despatch email received on a Monday – Delivery will be Tuesday 8am-6pm

• Despatch email received on a Tuesday – Delivery will be Wednesday 8am-6pm

• Despatch email received on a Wednesday – Delivery will be Thursday 8am-6pm

• Despatch email received on a Thursday – Delivery will be Friday 8am-6pm

• Despatch email received on a Friday – Delivery will be Monday 8am-6pm

• We do not deliver on weekends. We do not offer timeslots.

COURIER INSTRUCTIONS: You can request the courier to leave with a neighbour or in a safe place (Garage etc) Please send a message after you have paid with instructions. THE COURIER MAY REQUEST YOUR TELEPHONE NUMBER FOR DIRECTIONS.

Office Hours: Mon-Thur 9am-5pm. Fridays 9am-2pm. The office is closed at weekends so please allow one working day to respond to your message e.g. If you send a message on a Friday after 2pm we will respond the next working day which is a Monday (Exception on Bank Holidays). 

Amazon will automatically email you when your item has been despatched.  This automatic notification suggests delivery may be up to 10 days when in fact your item will arrive within 2 working days. If you are at work or unable to take delivery so soon, please send a message nominating your preferred delivery day / future delivery date

** IMPORTANT ** We cannot provide time slots for delivery other than anytime between 8am-6pm. ** COURIER INFO ** The courier may need a contact number for delivery. Whilst we will endeavour to meet our quoted delivery dates we cannot be held responsible for delays that are out of our control. If such delays occur we will contact you as soon as is possible to advise of the likely delivery timescale.

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TV BED SPEC

CHRISTMAS BONANZA!!

All the talk of the festive season at Comfy Living has prompted us to remind you to ensure you place your order well in advance of the Christmas rush.

IMPORTANT: Please read FAQ below BEFORE sending a message as we are overwhelmed by messages which could be answered with the information we provide to you. Office hours Mon-Thurs 9am-5pm, Fridays 9am-2pm. Closed weekends. 

• VERY IMPORTANT - NEVER CHECK OUT WITH “CREDIT CARD SERVICES” 

• For credit card payments checkout with Paypal and enter your credit card details as a Guest: (You do not need a Paypal account). 

• We cannot provide time slots for delivery other than anytime between 8am-6pm. 

• For advance shipping dates simply send a message after you have paid nominating your preferred date.

AUTOMATIC Free Next Day deliveries will take place between 8am and 6pm on the next WORKING DAY (MON-FRI) from point of order and payment (if ordered before 1pm) Monday - Friday. 

Please do not message asking for time slots or to confirm delivery dates as they are all booked automatically. WE CANNOT GIVE AM / PM TIME SLOTS, WE CANNOT GIVE YOU A TIME OTHER THAN 8am-6pm. 

Pay before 1pm Monday, take delivery on Tuesday 

Pay before 1pm Tuesday, take delivery on Wednesday 

Pay before 1pm Wednesday, take delivery on Thursday 

Pay before 1pm Thursday, take delivery on Friday 

Pay before 12noon Friday, take delivery on Monday 

Pay after 12noon Friday/Weekend and before 1pm Monday, take delivery on Tuesday 

Please see our list of postcode areas that may incur an additional charge and may NOT be subject to our next day delivery service: 

KA (not KA27), TR21-25,PH1-18, AB, please allow up to 3-5 days for delivery no extra charge 

Additional postcode areas in Scotland may be subject to a 48 hour delivery service

KW,PH19-41,PA21-40,IV1-39, please allow up to 3-5 days for delivery £10 delivery surcharge 

PO30-41, please allow up to 3-5 days for delivery £16 delivery surcharge 

IMPORTANT: We regret we are currently unable to deliver to Southern/ Northern Ireland or any these postcode areas: HS, BT, JE, GY, IM, ZE, PA20, PA42+, IV40+, KA27, KW15+, PA60-78, PA80-88.

Positive feedback is important to us and we find in January customers who have experienced difficulties with deliveries over the festive season are quick to respond with negative feedback when faced with a courier delay. This is the busiest period of the year and understand frustrations especially when sleepovers have been planned at the last minute, please allow us to resolve issues and earn green positive feedback.